The Arizona Republic Phone Numbers and Emails

Toll-Free Number:

  • (800) 332-6733
    In-state Toll Free
Send Message

Customer Service:

  • (602) 444-8400
    Online
  • (602) 444-8933
    To start, stop or suspend newspaper delivery
  • (800) 331-9303
    Toll Free
  • (602) 444-8000
  • (602) 444-4920
  • (602) 444-8017
  • (602) 444-8537
  • (800) 669-9777

Accounting/ Billing:

  • (602) 444-1000

Media:

  • (602) 444-4444
    Advertising Inquiries
  • (800) 352-5095
    Advertising Inquiries
  • (800) 699-0732
    Advertising Inquiries
  • (602) 444-8443
    Advertising Inquiries
  • (602) 444-8317
    Advertising Inquiries
  • (602) 444-6397
  • (602) 444-8772
  • (602) 444-8044
  • (602) 444-8292

The Arizona Republic Emails:

Accessibility
Customer Service
Corrections
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Advertising Inquiries, Press Inquiries
azrepubliccustomerservice@gannett.com
fullaccess@republicmedia.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

The Arizona Republic Website:

The Arizona Republic Help Center:

Corporate Office Address:

The Arizona Republic
200 East Van Buren
Phoenix, Arizona 85004
United States

Other Info (opening hours):

Other Locations:

17235 N. 75th Ave., Building A,

Suite 100,

Glendale, AZ 85308


106 East Baseline Road,

Mesa, AZ 85210


22600 N. 19th Ave.,

Phoenix, AZ 85004


8800 E. Raintree, Suite 250,

Scottsdale, AZ 85260

More contact details

The Arizona Republic Customer Service Reviews

1.5 / 5
Poor
Dwight T Ocl
Missing and or late delivery
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

The service of our carrier has been nothing but terrible for the last six months or longer. We have had four missing issues in the last two weeks, and many issues have arrived no earlier than 10:30 to 11:00.

This is supposed to be a morning paper not an afternoon paper. There is no one to call to get a replacement, the number for service complaints has no one answering in person, and the last time I spoke to customer service they werent willing to adjust the billing by the amount I spent going to the store for a replacement. You constantly raise the rates for the paper but dont offer any customer service. The quality of the paper that you use has gone downhill since you sent notice of that several years ago.

Enough *** See if you can rectify the problems. Thank you, Dwight Tisdel

Read full review
Marja H Oum
No paper and very, very poor or no customer service

On Sunday, July 23rd we did not receive the Sunday paper. I called the customer service number around 10:30 AM and of course reached an automated service.

I went through the very tedious routine indicating that I did not receive the paper and was advised that this paper would be delivered in a few hours. We did not receive this paper and thus needed to buy our own, which cost was $4.88 including tax (I attached a receipt to the e-mail to the Arizona Republic). I did not even include the estimated total price of gas to obtain this paper.
The additional concern here is that the Sunday paper had a puzzle/game section for subscribers which I of course I did not receive.
On Tuesday, 7/25/23 I did The Republic's chat on line which was wholly unhelpful. I was given a numbers for customer complaints which is, to say the least, extremely annoying and total unhelpful, since this was the automated service again and the questions to answer were totally unsuitable for what my concerns were at this point and still are.

If the answers are not given per the programmed answering service it disconnects the call.
In my e-mail to the paper I requested the following:
1. To be reimbursed for the $4.88 that was spent buying a newspaper (copy of receipt was attached to the e-mail).
2. To get a credit for last Sunday's paper since this was not delivered.
3. That the puzzle/games section from last Sundays paper (7/23/23) would be delivered/send to me without delay.
4.

That one of your customer service people call me with an apology for the effort and frustration I went through trying to get the paper, trying to reach a customer service representative, and developing the e-mail.
5. That the paper set up a system for customers to reach a real life person who can help with complaints which cannot be made and processed through the so very defective and irritating answering system.
I have been a subscriber this paper since January 2013 and certainly do not accept or excuse their very poor customer service system. If I would have a choice of another paper I would certainly start subscribing to that paper and not to the Republic anymore. I am not certain that this paper realizes that when they have no subscribers that they do not have a paper.

I would think this to be an impetus for them to highly improve their customer service which currently is sorely lacking.
I followed up with another e-mail to the newspaper on 07/17/23 and they still have not had the decency to acknowledge my complaint. The silence from their side is deafening!!!

Read full review

How Good is The Arizona Republic's Customer Service?

Kaley Soj
Kaley Soj
Feels Satisfied | Dec 11, 2023

at but I DO NOT RECIEVE SATURDAY PAPERS SINCE I MOVED HERE.

Read full quote
Alexsander Zxy
Alexsander Zxy
Feels Neutral | Jul 28, 2023

Very good

Read full quote
Keoshia Jtq
Keoshia Jtq
Feels Disappointed | Feb 17, 2023

Papers ok. Would be nice if it was more b-partisan (very left wing).
Web site is worst to navigate - especially to temporarily stop delivery

Read full quote
michael C Uvf
michael C Uvf
Feels Disappointed | Jan 16, 2023

*** Message system does not satisfy. Tried 4 times never completed.
Soaking wet Sunday paper
and a daily a week ago. Paper in plastic bag not tied in a knot. Paid $3.49 for a replacement daily paper.
Subscriber over 10 years. Flagstaff delivery 6 months a year. Improvement. Notify carriers.

Read full quote
Caryle Jud
Caryle Jud
Feels Satisfied | Dec 06, 2022

Great

Read full quote

Summary of The Arizona Republic Customer Service Calls

1K TOTAL
CALLS
02:59 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Arizona Republic?

Shipping and Delivery Question:

  • “No paper delivered to new addredd”
  • “No paper delivery today”
  • “Delivery issue”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Subscribe. Need to speak to a representive.”
  • “Cancel the subscription”

Payments and Charges Question:

  • “New billing”
  • “Billing”
  • “You keep billing me and I am not getting the paper”

Account Question:

  • “New subscription rate”
  • “Account billing”
  • “Technical information re my account”

Staff Question:

  • “Suspend service”
  • “Resume service”
  • “Start service”

Request for Information Question:

  • “Need help regarding sports matter”
  • “How do I access job classified section on-line f0r free?”
  • “Information on obituaries”

Product/ Service Question:

  • “Subscription”
  • “Cannot access news on line”
  • “Food not delivered”

Return/ Replace Question:

  • “Changing billing”
  • “Change address”

Cards Question:

  • “Update credit card”

Employment Question:

  • “W2”
  • “401k account”

Refund Question:

  • “Need a refund”

Other Question:

  • “Missing sunday newspaper”
  • “I'm getting two copies of paper daily”
  • “Purchase an archive edition.”

About

Summary

The Arizona Republic is a daily newspaper. It is published in Phoenix, Arizona. The Arizona Republic was founded in 1890 originally as The Arizona Republican. The Arizona Republic is the largest newspaper in the state. In 2000 the newspaper was purchased by the Gannet newspaper chain. Several Arizona's most famous writers work for the Arizona Republic, among them: sport writer Norm Frauenheim, Pulitzer Prize winner Steve Benson, columnist E.J.Montini. The Arizona Republic produces different special reports on population growth and other disputable problems such as illegal immigration.
According to various sources, the Arizona Republic has the 15th leading newspaper circulation in the country.

The Arizona Republic reviews and complaints

The Arizona Republic is ranked 263 out of 2529 in Periodicals & Publishing category

Area Served

USA

Payment Methods

American ExpressVISA

Compare The Arizona Republic To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

New York Times image
76 reviews
2.7
The Epoch Times image
246 reviews
3.2
Tampa Bay Times image
199 reviews
2.1
Write a review
Do you have something to say about The Arizona Republic? What happened? What can we help you with?
Submit review Don't show this popup