The Arizona Republic
The Arizona Republic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Arizona Republic has a 1.9 star rating based on 182 customer reviews and only 33% of users would likely recommend it; consumers are mostly dissatisfied.
33% say customer service should improve and 57% say they won't use the Republic in the future.
Positive Feedback
Longtime readers value having a print newspaper and occasional useful local reporting despite service and content complaints.
Negative Feedback / Risk Areas
- Frequent non-delivery and late delivery issues cited in many The Arizona Republic reviews.
- Repeated billing errors, fluctuating charges, and refund problems tied to subscriptions and autopay.
- Poor customer service accessibility and digital access problems when trying to cancel or get refunds.
Key Takeaways for Future Customers
- Expect delivery and customer service risks; confirm billing and cancellation policies before subscribing.
- Consider digital-only access or alternatives if reliable morning delivery is important.
- Document charges and request credits promptly for missed deliveries or overbilling.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Arizona Republic has a 1.9 star rating based on 182 customer reviews and only 33% of users would likely recommend it; consumers are mostly dissatisfied.
33% say customer service should improve and 57% say they won't use the Republic in the future.
Positive Feedback
Longtime readers value having a print newspaper and occasional useful local reporting despite service and content complaints.
Negative Feedback / Risk Areas
- Frequent non-delivery and late delivery issues cited in many The Arizona Republic reviews.
- Repeated billing errors, fluctuating charges, and refund problems tied to subscriptions and autopay.
- Poor customer service accessibility and digital access problems when trying to cancel or get refunds.
Key Takeaways for Future Customers
- Expect delivery and customer service risks; confirm billing and cancellation policies before subscribing.
- Consider digital-only access or alternatives if reliable morning delivery is important.
- Document charges and request credits promptly for missed deliveries or overbilling.
Media from reviews
Turn one complaint into a collective action
Phoenix, Arizona
Abysmal service
No paper delivery for 6 days in a row. Every day I'm promised the paper will be delivered the next day, and it never is.
Awful customer service. Cannot speak to a local agent regarding the matter and to see why they can't deliver. I subscribed to the paper to receive it, not chase after it every day. They will not reimburse me for the cost to purchase the paper they failed to deliver.
Their subscription rate has declined substantially; more than evident why. Skip the whole process, read a well-written paper online, not the Republic!
- Every aspect awful
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother - not worth the hassle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Resolved: Billing department can't get their act together and kept billing the wrong amount!
None. Don/t trust what they quote you over the phone.
Due to their high cost for a weekly newspaper, we decided to only get it 3 days a week. The billing department quoted me $24.93 per month for this.
Since then the bill has ranged from $40.79 down to $6,00 per month to correct their over charges, Now I'm told it it $37,00 a month.
Told them to cancel the paper immediately. Been a subscriber for over 30 years, but no more.
User's recommendation: Find a better newspaper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, Arizona
Not up to date sports section
Since the new editor has taken over, the paper is a waste of time, unless I want to read what I saw on the internet in the days before they published it. Today, 10/14/25, they still have the college football rankings from 10/5/25.
No box scores for baseball, either. Just give up on not doing your job, thanks!
- Just sub par reporting
Preferred solution: Correct and current news, not personal opinions.
User's recommendation: Try some other way of receiving any current and correct news!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No longer able to get the e newspaper on my fire tablet
Unable to access EU newspaper on my Fire tablet as of 9/9/2025. Customer service said this is no longer available for my Fire tablet.
I also have an issue getting it on Galaxy S25 Plus.
After several years without issues, I canceled my subscription today, 9/10/2025. Customer service rep was difficult to understand, a complete waste of time trying to sort this out.
- It was convenient
Preferred solution: the ability to access the EU newspaper on the Fire Tablet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI attempted to cancel my digital subscription through my online account or through customer service. It was not possible to do any action through either resource/tool. l.
The only way I was able to cancel future online payments was to go through my credit card company and request my current card be cancelled. This shouldn't be the approach a reputable business uses to ENTRAP customers.
BUYER BEWARE!!!
I saw on this site that their customer satisfaction rating on a scale of 5 was just over 1.
User's recommendation: Don't give credit information out lightly. Ask before purchase how you are able to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst news organization
Many years ago, I stopped receiving their newspaper at my home. I try to read their propaganda online, but like any good socialist, they want money. So I'm better off not reading their China-slanted propaganda.
User's recommendation: Don’t bother. As bad as CNN
Scottsdale, Arizona
Very annoyed
Not for the first time, I logged in today and got the edition for 11/16/24. I'm getting tired of this. Also the paper's news is always a day late.
Phoenix, Arizona
Absolute nightmare with billing and delivery.....after 40 years we finally cancelled the pa
Paper. We had been doubled billed...no paper then two papers...the customer service is obviously in another country and every time they said they fixed the issue...it was made worst...the reason newspaper subscriptions are down is no doubt aggravated by the incompetence of subscription issues...
User's recommendation: Good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get physical newspaper delivered regularly
The newspaper started on 12/1/24 and there have been 13 missed deliveries on my seven-day a week subscription. The response is always the same: 'We will notify the carrier,' but no one seems to care, least of all the carrier! This week, 1/6/25 to 1/11/25, is the worst with four missed papers.
- Like reading it
- Can not receive physical newspaper on regular basis
Preferred solution: Deliver product or service ordered
User's recommendation: beware carrier issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMad at not getting MLB scores in the daily paper and game day games
Print the scores and the daily games. I want the daily scores of the baseball games and the games for the current day.
- Nice paper
- Sports department is not doing their job
Preferred solution: daily scores of games played
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo paper delivery for 5 days.
Our carrier didn't deliver for 3 days, on top of a couple single days. I spoke with CS to cancel.
I'm paid up through the end of Dec, so I will get deliveries until then. Paper was delivered one day, but now 2 deliveries have been missed.
Same platitudes from CS - we're sorry and a manager will notify the carrier. DO NOT RECOMMEND
User's recommendation: Do not recommend- CS does not exist. The should call it customer non-service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop weekly shopper paper
Got hung on, no surprise, completely useless. Have been trying to stop delivery of the weekly shopping paper, which always gets thrown in the garbage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery and response problem
I signed up to receive the Wed and Sun issues of the paper, which was supposed to start delivery on Wed, Dec 11. No paper was delivered so I called and talked to a lady on Thur or Fri and was advised that the Wed paper I missed could not be delivered at that time but that I would receive the Sun paper.
When Sun came there was no paper delivered so I called and got a recording (not a person) and was told that the carrier had been alerted to deliver another paper. None was delivered so I called again and was advised by the recording that no one was on duty to take my call.
Apache Junction, Arizona
Irritated with cancellation process
Not all bad but canceling my subscription is an absurdity. 3 or 4 minutes to "bring up your account", then more minutes on hold "while I cancel your account".
Computers are fast.
Bringing up an account takes (or should take) seconds, canceling should take seconds.
I expect someone on the other end to try to spend some time trying to talk me out of canceling. Pretty much all businesses make canceling a bit difficult but this level of foot dragging and time wasting rises to the level of actually being unethical.
It took 16 minutes on the phone to complete the cancellation.
Put your phone on speaker and have something else to do with the time it takes them to cancel your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMR SERVICE IS ALMOST IMPOSSIBLE TO CONTACT.
All I am trying to accomplish is to change my credit card information for billing and all I get is no answers. It is a really simple request and should not be so impossible to get done.
- No custonmer service that i can see
Preferred solution: MY BILLING INFORMATION CHANGED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice increase of 40% is out of line.
I have been a subscriber for 40 years, but I am giving it up. The new format on Sunday is bad.
There is nothing about Saturday college football scores. The comics page is a joke. They have removed some of my favorites for some that I do not read.
In fact, I do not even look at comics any longer. I'm sorry that you have taken the path you have, but you have lost this subscriber.
Preferred solution: Price reduction
About
The Arizona Republic is a daily newspaper. It is published in Phoenix, Arizona. The Arizona Republic was founded in 1890 originally as The Arizona Republican. The Arizona Republic is the largest newspaper in the state. In 2000 the newspaper was purchased by the Gannet newspaper chain. Several Arizona's most famous writers work for the Arizona Republic, among them: sport writer Norm Frauenheim, Pulitzer Prize winner Steve Benson, columnist E.J.Montini. The Arizona Republic produces different special reports on population growth and other disputable problems such as illegal immigration.
According to various sources, the Arizona Republic has the 15th leading newspaper circulation in the country.
The Arizona Republic is ranked 322 out of 6700 in Periodicals & Publishing category
USA
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